Privacy Policy

Privacy Policy

Saga Entertainment Commitment To Your Privacy

Saga Entertainment respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience we aim to provide. Saga Entertainment will ensure that all information protection and customer legislation standards are met when handling any of your personal information.

References in this Privacy Policy to “we”, “us” and “Saga Entertainment” are to Saga Entertainment Limited (company number 10971528), registered office 20-22 Wenlock Road, London, N1 7GU.

What Information Do We Collect And How Do We Use It?

We collect and use information about you to ensure that we can continue to provide you with a great experience. You provide us with your information directly when you sign up as a subscriber or register to take part in a competition.

We may analyse the information that you supply to us and share your personal data with third parties who help us segment and understand our customers by providing additional information. We use this to provide you with a more personalised experience.

Managing Your Marketing Preferences

At any point that you interact with us, you may be given the opportunity to opt-in to receive Saga Entertainment marketing communications. Saga Entertainment will only send you marketing communications where you have consented to receive them and using your preferred channels of communication.

If you have opted-in to receive marketing communications from us you can manage your preferences online at any time.

We will send you marketing material that we believe you will be interested in based on the information you give us when you sign up. You may not receive all types of communications that you have chosen to receive. To understand more about the criteria we use to determine which marketing communications you receive, please contact info@sagaentertainment.tvi

Competitions, Prize Draws, Giveaways And Offers, Events

When you participate in a Saga Entertain meant competition, prize draw, giveaway, offer or sign up to attend one of our events, either through Saga Entertainment or indirectly through a third party, we will collect information about you. This information will be used to administer competitions and manage events, including securing your registration at an event, and selecting and contacting prize winners. If you provide the personal information of somebody else for one of our events, we will assume you have the consent of any named individuals to provide their personal information for these purposes. Full details of our event management partner’s privacy policy can be found on their website or on the event registration form. Your information will be deleted shortly after the promotion or event has finished, unless you have signed up to receive marketing communications from us.

How Can You Manage The Information We Hold About You?

As part of our commitment to exceptional service, where you have provided your consent, we personalise your experience, by only sending marketing communications about the most relevant media, products, services and events that we believe you will be interested in. At all times you can opt-out of these communications or alternatively, contact our office number, by email at info@sagaentertainment.tv (quoting “Security and Privacy Enquiry”) or by phone on 02079939719 (UK) or +44 (0)207 993 9719 (International).

You can also unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email marketing communications.

It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.

Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of, information that we hold about you, you are also entitled by law to make a Data Subject Request. You can make such a request by emailing us at info@sagaentertainment.tv. Please note that we may need to exclude certain information as part of your request, e.g. in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.

How Do We Keep Your Information Secure?

We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.

We work with a number of third parties to help us deliver an excellent service to you. We require all third parties that interact with information to undergo an Information Security Due Diligence Assessment to ensure that information is only shared where third parties have appropriate security measures in place.

We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. Saga Entertainment does not routinely share information outside of the European Economic Area (EEA). If it is necessary we will only do so with the relevant protection in line with data protection legislation requirements.

How Long Will Saga Entertainment Keep My Information?

Saga Entertainment is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where Saga Entertainment no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.

If you have registered for an account on SagaEntertainment.tv or subscribed to our mailing list, then we will continue to retain your personal information in order to maintain your account.

If you have not registered for an account on SagaEntertainment.tv, but you have signed up to receive Saga Entertainment marketing communications, then Saga Entertainment will only retain your information for as long as we have your consent to send you marketing.

Contacting Us

When you contact Saga Entertainment through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact Saga Entertainment by phone your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow Saga Entertainment to collect information for security and regulatory purposes.

How Will I Know If This Privacy Policy Changes?

If we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.

Any future changes to our Privacy Policy will be updated online at SagaEntertainment,tv with the last date of update displayed as below. We encourage you to check this site periodically to learn about the information that we collect, use and share.

The Saga Entertainment Privacy Policy was last updated in November 2018.

Security Policy

Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.

We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.

Never send any sensitive information, such as passwords or credit card information, via email.

Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.